Introduction
At Hutton Law Firm (“we,” “our,” “us”), we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through A2P 10DLC to enable effective communication between our attorneys, investigators, select administrative staff, and clients.
1. Information We Collect
When you opt-in to receive SMS messages from us, we may collect the following types of information:
a. Personal Information: Phone number, name, and email address.
b. Case-Related Information: Case number, client ID, and relevant details necessary for effective communication regarding your legal matter.
c. Message Data: The content of SMS messages sent and received, delivery status, and interaction data.
2. How We Use Your Information
We use the collected information strictly for case management, direct communication, and to provide you with updates related to our legal services, specifically for:
a. Communication: Providing case updates, court dates, and essential information via SMS, as well as responding to client inquiries.
b. Service Improvement: Understanding and analyzing the use of our SMS services to improve communication methods.
c. Legal Compliance: Complying with applicable laws, regulations, and responding to lawful requests or legal processes.
3. Sharing Your Information (SMS Privacy Protection)
**We do not sell, rent, lease, trade, or share your personal information with third parties for marketing or promotional purposes. **
**Notwithstanding any other provision in this Privacy Policy, mobile information, phone numbers collected for SMS purposes, and text messaging originator opt-in data will NOT be shared with any third parties or affiliates under any circumstances. Your SMS consent is completely decoupled from any third-party data-sharing practices.**
4. Security of Your Information
We take reasonable technical and administrative measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights, Choices, and Carrier Disclosures
**a. Opt-In:** Consent to receive text messages is gathered explicitly via our website forms or client intake agreements. Providing consent is not a condition of purchasing any services or retaining our firm. **Message frequency varies based on your ongoing case updates and interactions.**
**b. Opt-Out:** You can cancel the SMS service at any time. **Simply text “STOP”, “CANCEL”, or “UNSUBSCRIBE” to our 10-digit phone number.** Upon sending “STOP,” we will confirm your unsubscribe status via a final SMS. Following this confirmation, you will no longer receive SMS messages from us unless you re-initiate contact. You can also contact us at privacy@hutton.law to manually opt out.
**c. Support:** If you experience issues with the messaging program, **reply with the keyword HELP for assistance**, or reach out directly to privacy@hutton.law or call 910-302-7094.
**d. Charges:** **Standard message and data rates may apply** for any messages sent to you from us, or from you to us.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately when we post the revised policy on our website.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Hutton Law Firm
100 Hay Street, 10th Floor
Fayetteville, NC 28301
privacy@hutton.law
910-302-7094